Loss Prevention Product & Business Intelligence Support

Whether EConnect has provided software or a full turnkey solution, our industry experts offer the maintenance and support services that you need to keep your business intelligence system functioning at optimal effectiveness. After the initial installation and customization of EConnect, and as it enters everyday use, clients may have questions, comments, or issues with the function or applications of the system. EConnect’s support staff will simplify and streamline any issues raised by the adoption process or questions of daily use, freeing clients to spend less time dealing with business intelligence issues and more time focused on improving business and increasing revenue. Support services help make EConnect’s business intelligence system more efficient, and our support professionals help clients recognize ways that they can use the system to improve everyday operations and increase revenue.

Customers adopting the EConnect business intelligence system typically couple it with these support services in order to easily and effectively maintain the software and its various applications, like customized triggers, exception reports, remote functionality, permissions levels and more. By using our standards-based architectural approach, EConnect’s support staff leverages a large pool of technical, development, and support resources to turn your video surveillance into a truly efficient tool for compliance, control, loss prevention and investigative matters.

Experience and interviews with customers uniquely position EConnect to be aware of and on top of many of the latest scams, frauds and employee deceptions, and EConnect support staff addresses these issues with clients and works to customize solutions. These support professionals recognize the unique needs and goals of each client and use EConnect’s business intelligence analytic tools to put point-of-sale and digital video to work, providing a measurable increase in revenue. EConnect has an outstanding track record with a diverse group of clients, so EConnect can immediately and quantifiably show impressive return on investment numbers after deployment. The use of support services further supports, customizes and optimizes the EConnect system.